Secret Shopper

Every call, visit, or email your school or district receives can be an opportunity to build trust, attract new students, and promote your culture. If you’re unsure how your schools are performing when it comes to customer service, you may be missing valuable enrollment opportunities.

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G&D Associates offers a secret shopper experience that:​

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• Assesses how well your school or district interacts with customers 

• Identifies strengths and gaps in how staff members promote your school 

• Provides insight into how a prospective parent feels when considering your school or district

• Identifies missed opportunities that could be affecting student recruitment and retention

 

Our team conducts anonymous calls and/or visits to assess customer service to deliver actionable feedback and impactful strategies — all to ensure interactions reflect your values.

 

Contact: Scott Fuller

Tel: 719-332-5825

Email: scott@gregorydenby.com